Returns & Exchange Policy
At Lordana, we take pride in offering distinctive designs, quality craftsmanship, and a thoughtful shopping experience. Your satisfaction is important to us, and we want you to shop with confidence.
Returns & Exchanges
We gladly accept returns or exchanges on eligible regular-priced merchandise.
Return requests must be submitted within 14 days of delivery.
Items must be unworn, unwashed, unaltered, and in their original condition, with all tags attached.
Items must be free of stains, perfume, makeup, and other signs of wear.
Returns must be authorized before merchandise is shipped back.
Once a return is approved, items must be shipped back within 7 days of authorization.
Refunds
Once your returned merchandise is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are nonrefundable unless the return results from an error on our part or otherwise required by law.
Return Shipping
Customers are responsible for return shipping costs unless the merchandise arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Lordana is not responsible for returned packages lost in transit.
Final Sale Items
The following merchandise is considered final sale and is not eligible for returns or exchanges, except as required by applicable law:
Archive Sale and clearance merchandise
Custom-made, made-to-measure, or personalized garments
Altered merchandise
Items explicitly marked Final Sale at the time of purchase
Exclusive and limited-edition designs are eligible for returns under our standard policy unless specifically marked Final Sale.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at info@lordana.com, preferably within 48 hours of delivery, with your order number and photographs of the issue.
We will review the concern and work toward an appropriate resolution in accordance with applicable consumer protection laws.
How to Request a Return or Exchange
To initiate a return or exchange, please email info@lordana.com with:
Your order number
The item you wish to return or exchange
The reason for your request
Once your request is reviewed, we will provide return instructions and the appropriate return shipping address.
Please do not send merchandise back without prior authorization.
Contact Us
For questions regarding returns, exchanges, or your order, please contact:
Lordana by Guerda Pierre
Email: info@lordana.com
Website: www.lordana.com
Thank you for supporting Lordana and the artistry of independent fashion design.
Last Updated: October 2026