SHIPPING POLICY

 Lordana was  built on integrity. inspired by faith.  and designed with love and you in mind.

Thank you for shopping with Lordana Guerda Pierre We’re honored to deliver pieces that celebrate culture, faith, and style. Our goal is to ensure your order arrives with care, excellence, and grace.

Shipping & Order Policy

Please review the following information before placing your order.

Order Processing

All orders are processed in the order they are received, Monday through Friday (excluding holidays).

Processing takes 2–5 business days (not including weekends or shipping time).

Note: Orders placed during holidays, major restocks, or sales may require the full 5 business days to process due to increased volume.

No Cancellations or Order Changes

All orders are final once placed.

We do not cancel, change, or modify orders after they are submitted no exceptions.

This policy helps us maintain fast processing times and ensures fairness to all customers. Please double-check your order details before checking out.

Shipping Methods

We offer:

Standard Shipping (3–5 business days after processing)

Express Shipping (1–2 business days after processing) Orders shipped via UPS 2nd Day Air are delivered within two business days after the carrier picks up the package. Business days are Monday–Friday, excluding holidays

Skip the Line (prioritized processing before standard orders)

Please note: Express Shipping speeds up delivery once shipped it does not skip the line unless paired with “Skip the Line” at checkout.

Tracking & Delivery

You will receive tracking via email once your order ships.

Shipping timelines are estimates only. Lordana is not responsible for delays caused by the carrier (USPS), weather, holidays, or incorrect addresses.

Address Accuracy

Please enter your shipping address carefully.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

Once your order is marked "Delivered" by USPS, we are not responsible for stolen or lost items.

Please file a claim with USPS if you experience this issue.

By placing an order with Lordana, you agree to the above terms. For questions, contact our customer care team at info@lordana.com