Shippings and Returns



Returns Policy

You may return most new, unopened/unused items within 21 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Terms and Conditions

 These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version

 We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order)

 Unless otherwise noted, the website, and all materials on the site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Content"), are owned, controlled, lawfully used, or licensed by Lordana and Lordana Designs Inc.

 You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Content or the Site

 Your use of the site is at your sole risk, and you assume full responsibility for any costs associated with your use of the website. Lordana shall not be liable for any damages of any kind related to your use of this site

 You agree to defend, indemnify and hold Lordana and Lordana Designs Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement

 Please feel free to contact@lordana.com with any questions.

 Orders and Returns

 When placing an order, you may checkout as a guest or by creating a member’s account. The information collected is utilized to process your order and to contact you in case of any issues

 All orders are shipped via USPS. Please allow 4-7 business days for flat rate domestic shipping

 International are shipped via DSL, orders may take up to 20 business days to reach its destination. Your package will be subject to customs/duties charges. Lordana is not responsible for customs/duties charges as these costs are determined by your local customs office.

 Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico

 All payments are made directly through PayPal or Stripe for your ccredit cards.Orders will be shipped only when a full payment has been confirmed (There is no need to have a Pay Pal account when purchasing).  If an item runs out of stock before your order is processed, a refund will be automatically issued back to your credit card or PayPal account within two to three business days

 We offer a 21 day return policy for all purchases (from the date of delivery). Product must be unworn, with tags, and in perfect condition.  There will be a $5 re-stocking fee if you wish to switch size or style. Hold on to your receipt since it contains Return Instructions

 International returns may take up to 20 business days

 Any questions, use the contact page to send us an email or email us at: info@lordana.com or give us a call at 786-443-6714

 Returns to:  Lordana Designs Inc. 1152 East 51 St   2 Floor  Brooklyn, NY 11234

 

  Conditions

 These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version

 We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order)

 Unless otherwise noted, the website, and all materials on the site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Content"), are owned, controlled, lawfully used, or licensed by Lordana and Lordana Designs Inc.

 You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Content or the Site

 Your use of the site is at your sole risk, and you assume full responsibility for any costs associated with your use of the website. Lordana shall not be liable for any damages of any kind related to your use of this site

 You agree to defend, indemnify and hold Lordana and Lordana Designs Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement

 Please feel free to contact@lordana.com with any questions.

 Orders and Returns

 When placing an order, you may checkout as a guest or by creating a member’s account. The information collected is utilized to process your order and to contact you in case of any issues

 All orders are shipped via USPS. Please allow 4-7 business days for flat rate domestic shipping

 International are shipped via DSL, orders may take up to 20 business days to reach its destination. Your package will be subject to customs/duties charges. Lordana is not responsible for customs/duties charges as these costs are determined by your local customs office.

 Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico

 All payments are made directly through PayPal or Stripe for your ccredit cards.Orders will be shipped only when a full payment has been confirmed (There is no need to have a Pay Pal account when purchasing).  If an r give us a call at 786-443-6714

 Returns to:  Lordana Designs Inc.  941 NE 19 Ave Suite 213  Fort Lauderdale, Florida 33304 USA