Reconstructions and Alterations Policy
Bridal Gowns Reconstruction and Alterations
Excellent choice, you decided to work with Lordana by Guerda Pierre and have your wedding gown alterations and reconstructions done in her Brooklyn Studio. Super! Here are some policy items set in place to protect both you, the customer, and Lordana . We have seen lots of brides come through here so it's absolutely important to set some expectations and boundaries.1. Agreeing with Policy
By scheduling an appointment and engaging in our services, you are agreeing with the policy put here on this page.
You can make an appointment any day of the week. Phone calls are not always accepted if with another customer or out of the studio. You are more than welcome to leave a message or a text.
One of the best ways to contact Lordana is via email at firstname.lastname@example.org.
If you are sure of booking an appointment and have no further question, you can always book an appointment yourself here:
Email confirmation is sent to you after you have successfully booked online with us.
We only take customers in studio on Thursday, Friday, Saturday and Sunday.
Appointments are made on a first come basis. However, we do take into account the day of your wedding, or the day by which you need your dress.
2A. Quick Turnarounds
lordana does NOT charge any rush fees for work that is needed in a short time frame. however, we do reserve the right to refuse these customers due to scheduling conflicts and lack of availability. It's best to ask before hand if your alterations can be done quickly.
3 . General Turn Around
Normally, the alteration process only takes about 2-3 weeks. Certain items such as custom dresses or reconstruction of a dress may take longer.
For basic alterations, please refrain from booking an appointment more than 6 months before your wedding date. We may ask you to choose another date for your first fitting if it was booked too far in advance from your wedding date.
You will be asked to make an appointment for you final fitting after you first come in.
4. Keeping your Appointment
Life happens sometimes, in the event you are going to be late please contact us immediately. If you are more than 20 minutes behind, we may not be able to accommodate you depending on the other bookings within that day.
We may not be ready to accept you if you are early for you appointment. There is no waiting area so it's best to arrive on time.
You may bring the guests to your appointment for moral support. Bare in mind that our space is very limited, please refrain from having no more than two guests accompany you.
6. Cancellations and Rescheduling
There is no penalty for cancelling your appointment!
If you need to reschedule an existing consultation or fitting, your confirmation email will have a link that can be used for this purpose. Of course, you are able to call in and ask for a different day or time as well.
Keep in mind there may be no availability for a few weeks if you cancel or look to reschedule.
7. Amount of Appointments
A bride receiving basic alterations is allowed 2-3 appointments (and some circumstances four).
- First fitting
- Any adjustments after initial alterations
- Final, pick-up fitting
All appointments after the allotted amount of fitting are subject to a $45 appointment fee. This fee is added on a case by case basis.
8. Dress Adjustments
Weight and size fluctuation that causes alterations to be redone are subject to a charge of 50% the original price of that alteration.
9. Undergarment and Shoes
It is not necessary to bring you the actual shoes that you will be wearing with your gown. You do, however, need to know your desired heel height. This is in order to have your perfect hem length. Not knowing the height of your hem, and thus causing an additional appointment, may allow us to charge an appointment fee.
Changing you shoes may also require a hem to be redone, which is charged at 70% the original hem.
Bra cups can be added to your dress for additional fee. If you plan on wearing special or specific under undergarment that effect the fit of your dress, please wear them to your fittings.
Because of limited space within our studio, we ask that you pick up your dress when alterations are complete. If for some reason, you are absolutely unable to pick up your gown, we will charge a monthly fee of $30.00.
We value transparency in the services we provide. Ask, and a quote can be provided for alterations upon request. Please email us a few pictures, preferably of you in your dress and we will return a price quote as soon as possible.
Please keep in mind that prices can vary after you come in for your first appointment. Some things such as dress layers and other details are not easily visible in a picture which is what would cause discrepancy between your estimate and the actual price of work. Sometimes prices are often lower than expected as well!
12. Refunds on Alterations
Here at Lordana, it is not required to offer any refunds. However, we will be more than happy to listen to your unfortunate situation and complaints and handle them accordingly. We do believe that there is a solution for any problems.